Quality in operation isn't a slogan — it's an integrated system.
The Components of the Quality Management System
| Component | Description |
|---|---|
| Quality policy | Management's commitment to quality |
| Work procedures (SOPs) | Detailed steps for each service |
| Performance indicators (KPIs) | Numbers that measure quality |
| Control mechanisms | Inspection rounds and reports |
| Continuous improvement | The PDCA cycle |
The Difference Between Real and Paper Quality
- The real: procedures applied daily
- The paper: beautiful documents in the drawers
- The indicator: does the supervisor know the content of the SOPs?
Conclusion
A real quality system distinguishes the professionals and builds client trust on a solid basis.